So my daughter made reservations last night for dinner with her boyfriend and 5 other couples for New Years eve. Spoke to the restaurant several times, yep not an issue, we have your party of 12 all set for 5 oclock.
My daughter gets there early and there is a sign on the door that says parties of 2-5 have 1.5 hours to eat, parties of 6 or more have 2 hours. The sign also mentions mother's day and local graduation only due to being busy but nothing about NYE.
So my daughter and her boyfriend get sat waiting for the rest of the table and she see a menu list in front of her. States it is 95 dollars a head. You have a choice of appetizer, soup, entrée and dessert. Drinks are extra.
None of this is mentioned during the reservation. They thought it was just the regular menu.
My daughter asks the waitress, is this all we can order and do we really only have 2 hours to finish everything? Server said yes, they do this on NYE.
So of course some of the couples are late and everyone finally arrive by 5:20. Appetizers get ordered, meals get ordered.
Appetizers come out at 6. Tick tock.
6:30 the server tells the table you have to be out by 7. My daughter said we haven't even gotten our meals yet. They will be right out.
6:45 meals finally come out, several of them were messed up but they just ate.
6:50 server comes up and says you have 10 minutes, what would you like for dessert and we will pack it to go for you.
7:00 they were basically kicked out. My daughter and her boyfriend paid 300 dollars alone not including tip. Everyone was so pissed that they just came back to our place and hung out with me and mama san instead of going to the bar to celebrate.
I told them all I would have just got up and left, none of that bullshit was disclosed during the reservation process or on their social media.
As a restaurant owner I can't imagine ever doing that to a guest. My daughter said that other tables were grumbling and shocked by it. They totally fucked themselves for any future business. I hope the money and pissed off people was worth it.
But I fed them drinks for a couple hours and they were able to finish their desserts.
Would you have just grin and bared it or noped the fuck out. I would have been gone in 2 minutes.
My daughter gets there early and there is a sign on the door that says parties of 2-5 have 1.5 hours to eat, parties of 6 or more have 2 hours. The sign also mentions mother's day and local graduation only due to being busy but nothing about NYE.
So my daughter and her boyfriend get sat waiting for the rest of the table and she see a menu list in front of her. States it is 95 dollars a head. You have a choice of appetizer, soup, entrée and dessert. Drinks are extra.
None of this is mentioned during the reservation. They thought it was just the regular menu.
My daughter asks the waitress, is this all we can order and do we really only have 2 hours to finish everything? Server said yes, they do this on NYE.
So of course some of the couples are late and everyone finally arrive by 5:20. Appetizers get ordered, meals get ordered.
Appetizers come out at 6. Tick tock.
6:30 the server tells the table you have to be out by 7. My daughter said we haven't even gotten our meals yet. They will be right out.
6:45 meals finally come out, several of them were messed up but they just ate.
6:50 server comes up and says you have 10 minutes, what would you like for dessert and we will pack it to go for you.
7:00 they were basically kicked out. My daughter and her boyfriend paid 300 dollars alone not including tip. Everyone was so pissed that they just came back to our place and hung out with me and mama san instead of going to the bar to celebrate.
I told them all I would have just got up and left, none of that bullshit was disclosed during the reservation process or on their social media.
As a restaurant owner I can't imagine ever doing that to a guest. My daughter said that other tables were grumbling and shocked by it. They totally fucked themselves for any future business. I hope the money and pissed off people was worth it.
But I fed them drinks for a couple hours and they were able to finish their desserts.
Would you have just grin and bared it or noped the fuck out. I would have been gone in 2 minutes.
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