I worked for whirlpool 20ish years ago as a customer service rep in their Knoxville Call center. I was in school at the time. On our very first day of training, the head trainer dude said the following:
"You know that stove/oven, refrigerator, or washer/dryer that your grandparents have had since before you were born? The one that just works, has worked for the past 40 years, and will continue to work for the next 40 years? Those were built to last. We don't do that anymore because if we aren't constantly selling appliances we aren't constantly making money"
I shit you not, that was almost the first sentence out of his mouth. He then went on to tell us how they purposefully designed appliances with intended lifespans and how they chose parts that would wear out and break so that service calls and replacement parts would be necessary. He also said that they purposefully priced certain parts in a way that would encourage consumers to replace appliances instead of fixing them.
I've tried to avoid appliances with electronic control boards and stupid bells and whistles ever since.
OP, you are absolutely on the right track.
"You know that stove/oven, refrigerator, or washer/dryer that your grandparents have had since before you were born? The one that just works, has worked for the past 40 years, and will continue to work for the next 40 years? Those were built to last. We don't do that anymore because if we aren't constantly selling appliances we aren't constantly making money"
I shit you not, that was almost the first sentence out of his mouth. He then went on to tell us how they purposefully designed appliances with intended lifespans and how they chose parts that would wear out and break so that service calls and replacement parts would be necessary. He also said that they purposefully priced certain parts in a way that would encourage consumers to replace appliances instead of fixing them.
I've tried to avoid appliances with electronic control boards and stupid bells and whistles ever since.
OP, you are absolutely on the right track.