At least locally, Guitar Center has sucked monkey balls for a long time. Even for strings or something small, it is the last place I want to give my business. It's just a bunch of unenthusiastic millennials that have no concept of customer service, and in my experience they don't even know enough of the products to be of any help. The last time I went to buy strings there I asked for a set of Bluegrass strings (which are half med, half light - and obviously for an acoustic). I was told with conviction that those strings didn't exist, and he handed me a set of electric strings and said "just try these". I don't play electric so it took me a minute to catch on what he had handed me. I said "what are these, I've never used these before" He said in the most condescending tone "Well, Jimmy Vaughn uses them, so I guess they're probably good enough for you". I wanted to drag that smug fuck over the counter.
About 3 years ago I bought a relatively inexpensive acoustic guitar at GC. Like
@Rhino was saying, I wanted to play something before I bought (I was looking to buy on Craigslist, but went to GC so I could look at one up close). I told the sales guy what price I was seeing on the classifieds and he pleaded with me to buy a new one from him. He gave me 40% off to get very close to the used price I was looking at. He gave me the deal because he told me they hadn't sold an acoustic guitar in over 3 weeks
. Gotta move way more guitars than that if you want to keep the doors open.
Maybe (and hopefully) folks have better experiences at other locations, but GC is kind of a joke in Austin IMO. They got fucked in the hiney a bunch of times too during past years of SXSW. Guys would come "buy" gear for their shows, play it for a week, and then return it. Kind of funny in a way. I'm pretty sure they have changed their return policy during festivals now though.